Tell us what the battery is doing and we will call you
Tell us what the battery is doing and our service team will contact you. You will need the serial number printed on the pack.
The category, model and serial number are printed on a label on the pack itself.
Tell us what the battery is actually doing — not charging, losing range, an error on the display, a smell or a noise. The more specific you are, the better prepared the engineer arrives.
Only if you have it to hand. It helps us confirm the warranty faster, but a service request is raised either way. JPG, PNG, WEBP or PDF, up to 5 MB.
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