Mobile application
Ask us to delete your account on the CLN Energy Smart Connect app — the battery management system (BMS) app for CLN equipment — and the data held against it. This is the app account only, and deleting it does not affect anything else you hold with us. You do not need to sign in, and you do not need the app installed.
If you would rather write to us, email info@clnenergy.in with the email address or mobile number on the account.
Your account and the personal data held against it: the details you gave when you registered, the battery and system readings recorded under your account, the device information collected by the app, and the diagnostic logs associated with you.
We complete this within 30 days of receiving the request, and write to you once it is done.
A few records survive the account. Each is kept for a reason we can point to, and for no longer than that reason lasts.
| What is kept | Why |
|---|---|
| Warranty and service records | Kept for the life of the warranty on the equipment, because the warranty is a commitment to the owner of the battery and not to an app account. |
| Records we are required to keep | Kept where a law or a regulator requires it, for no longer than that requires. |
| Safety and fault records | Fault and safety data relating to a battery may be kept without anything identifying you, so that a defect affecting other users can still be investigated. |
You can start the same request in the app, under your account settings. This page exists so that you can make it whether or not you still have the app installed.
For everything else we do with your data, see the CLN Energy Smart Connect app privacy policy.
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